Terms of service
Terms and Conditions
Overview
Welcome to isoora! The terms “we”, “us” and “our” refer to isoora. isoora operates this shop and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). isoora is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms and Conditions carefully, as they contain important information about your legal rights and address topics such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to these Terms and Conditions and our Privacy Policy [LINK]. If you do not agree to these Terms and Conditions or the Privacy Policy, you may not access or use our Services.
Section 1 – Access and Account
By agreeing to these Terms and Conditions, you represent that you are of the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchased, or manage.
To use the Services, including accessing or browsing our online shops or purchasing products or services we offer, you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our shops is accurate, current, and complete, and that you are fully authorized to provide such information.
You are solely responsible for the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 – Our Products
We have made every effort to display our products and services as accurately as possible in our online shops. However, we note that colors or the appearance of products may vary depending on the device you use to access the shop and its settings and configuration, and may differ from the colors displayed on your screen.
We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or match the representations in our online shops.
All product descriptions are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time and to limit, on a case-by-case basis, the quantities of any products that we offer to any person, geographic region, or jurisdiction.
Section 3 – Orders
By placing an order, you make an offer to purchase. isoora reserves the right to accept or reject your order in its sole discretion for any reason. Your order is not accepted until confirmed by isoora. Acceptance of your order is subject to receipt and processing of your payment. Please review your order carefully before submitting it, as isoora may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you via the email address, billing address, and/or phone number provided at the time the order was placed.
Returns or exchanges of your purchases are governed solely by our Return Policy / Right of Withdrawal [LINK].
You represent and warrant that your purchases are for your personal use or household use only and are not intended for commercial resale or export.
Section 4 – Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, the stated prices do not include taxes, shipping, handling, customs duties, or import fees.
Prices displayed in our online shops may differ from prices in physical stores or online shops or other shops operated by third parties. From time to time, we may run promotions for the Services that may affect pricing and may be subject to terms and conditions that differ from these Terms. In the event of any conflict between the terms of a promotion and these Terms and Conditions, the terms of the promotion will prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our shops. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are authorized to use the credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay the charges incurred by you at the prices stated, including shipping and handling fees and any applicable taxes.
Pursuant to Section 19 of the German VAT Act (UStG) (small business regulation), no VAT is charged or shown.
Section 5 – Shipping and Delivery
We are not liable for shipping or delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs clearance, or events outside our control. Once we hand the products over to the carrier, title and risk of loss transfer to you.
Section 6 – Intellectual Property
Our Services, including but not limited to all brands, trademarks, text, displays, images, graphics, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by isoora, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.
These Terms and Conditions permit you to use the Services for personal, non-commercial use only. Without our prior written consent, you may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services. Except as expressly provided herein, nothing in these Terms grants you any license or other rights in or to any patents, trademarks, copyrights, or other intellectual property of isoora, Shopify, or any third party, nor may any such grant be implied. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted are reserved by isoora.
The names, logos, product and service names, designs, and slogans of isoora are trademarks of isoora or its affiliates or licensors. You may not use such marks without isoora’s prior written permission. The name, logo, product and service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
Section 7 – Optional Tools
You may be provided with access to customer tools offered by third-party providers as part of the Services, which we neither monitor nor have any control or input over.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the website is entirely at your own risk and discretion, and you are responsible for ensuring that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be considered part of the Services and shall be subject to these Terms and Conditions.
Section 8 – Third-Party Links
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third-party functionality). We are not responsible for examining or evaluating, and we do not warrant, the content or accuracy of any third-party materials or websites that you choose to access at your own discretion. If you choose to leave the Services to access such third-party materials or websites, you do so at your own risk.
We are not liable for any harm or damages related to your access to third-party websites or your purchase or use of products, services, resources, or content on third-party websites. You should review the third party’s policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
Section 9 – Relationship to Shopify
[MERCHANT NOTE: This section accurately characterizes Shopify’s relationship to your store and should not be removed or modified.]
isoora is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our shop are concluded directly with isoora. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and isoora, including any injuries, damages, or losses arising from products and services purchased. You expressly release Shopify and its affiliates from all liability for any claims, damages, and liabilities arising from or relating to your purchases and transactions with isoora.
Section 10 – Privacy Policy
All personal data we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK]. In addition, certain personal data may be subject to Shopify’s Privacy Policy, which can be viewed here. By using the Services, you confirm that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services will be transferred to Shopify as well as to third-party providers, which may be located in countries other than your country of residence, in order to provide the Services to you. Please see our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal data.
Section 11 – Feedback
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, expand, improve, and promote the Services and to comply with our obligations and exercise our rights under these Terms.
You further represent and warrant that: (i) you own or otherwise control all rights in the Feedback; (ii) you have disclosed any compensation or incentives you have received in connection with submitting your Feedback; and (iii) your Feedback complies with these Terms and Conditions. We are not obligated to (1) maintain your Feedback in confidence, (2) pay compensation for your Feedback, or (3) respond to your Feedback.
We reserve the right, but not the obligation, to monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms and Conditions.
You represent and warrant that your Feedback does not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further represent that your Feedback does not contain defamatory or otherwise unlawful, abusive, or obscene material and is free of computer viruses or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, impersonate any person or entity, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy. We assume no responsibility and disclaim all liability for Feedback posted by you or any third party.
Section 12 – Errors, Inaccuracies, and Omissions
Occasionally there may be information in or on the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders at any time without prior notice (including after you have submitted your order).
Section 13 – Prohibited Uses
You may access and use the Services only for lawful purposes. You may not, directly or indirectly, access or use the Services: (a) for any unlawful or malicious purpose; (b) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person; (e) to submit false or misleading information; (f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms and Conditions; (g) to transmit or procure the sending of any advertising or promotional material, including “junk mail”, “chain letters”, “spam”, or any other similar solicitation; (h) to impersonate or attempt to impersonate any person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm isoora, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) engage in spam, phishing, pharming, pretexting, spidering, crawling, or scraping; or (e) interfere with or circumvent the security features of the Services or any related website, other websites, or the Internet. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.
Section 14 – Termination
We may terminate this agreement or your access to the Services (or any part thereof) at any time without notice, in our sole discretion. You remain liable for all amounts due up to and including the date of termination.
The following sections shall survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
Section 15 – Disclaimer of Warranties
Unless expressly stated by isoora, the Services and all products offered via the Services are provided "as is" and "as available" for your use, without any warranties, representations, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Section 16 – Limitation of Liability
To the maximum extent permitted by law, isoora, our affiliates, directors, officers, employees, agents, contractors, service providers, licensors, and Shopify shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any products obtained through the Services. Even if advised of the possibility of such damages, we shall not be held liable.
Section 17 – Indemnification
You agree to indemnify, defend, and hold harmless isoora, Shopify, and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Section 18 – Severability
In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms and Conditions. Such determination shall not affect the validity and enforceability of any remaining provisions.
Section 19 – Waiver and Entire Agreement
The failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. These Terms and Conditions and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written. Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.
Section 20 – Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms and Conditions without our prior written consent. Any attempt to do so will be null and void. We may freely assign or transfer these Terms without restriction.
Section 21 – Governing Law
These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the country where isoora has its principal place of business. You and isoora agree to submit to the jurisdiction of those courts.
Section 22 – Headings
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
Section 23 – Changes to the Terms
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Section 24 – Contact Information
Questions about the Terms and Conditions should be sent to us at info@isoora.de.
Our contact details are listed below:
Isoora, Kapellenstrasse 1, 66589 Merchweiler, Germany